Privacy Policy

1. Introduction

House of GLAME Ltd ("House of GLAME", "HoG", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly, transparently, and securely.

This Privacy Policy explains how we collect, use, store, share, transfer, and protect personal information when you use:

• the House of GLAME website
• our mobile applications
• designer portals
• customer accounts
• marketplace and wallet services
• verification services
• delivery and logistics integrations
• any other services we provide (collectively, the "Platform")

This Policy applies to all customers, designers, vendors, partners, and visitors.

By using the Platform, you agree to the practices described in this Privacy Policy.

House of GLAME operates through:

• House of GLAME Ltd (United Kingdom), primary data controller for global users
• House of GLAME Nigeria (or future Nigerian subsidiary), operational entity supporting designers, logistics, and compliance in Nigeria

Where applicable, House of GLAME acts as a Data Controller under UK GDPR and a Data Controller/Processor under Nigeria's NDPR.

3.1 Personal Information

• Full name
• Email address
• Mobile phone number
• Residential, delivery, and billing addresses
• Date of birth (where required)

3.2 Account Information

• Username
• Password
• Profile details
• Account preferences
• Subscription information

3.3 Designer Information

Designers may provide:

• Business name or trading name
• Company registration details
• Tax identification numbers
• Business address
• Portfolio and product catalogue
• Brand information

3.4 Verification Information

To maintain trust and safety, we may collect:

• Government-issued ID (passport, driver's licence, national ID)
• Selfie verification images
• Phone and email verification records
• Bank account verification details
• Business registration documents

Verification information may be retained for fraud prevention and compliance.

3.5 Order & Measurement Information

We may collect:

• Measurements
• Style preferences
• Fabric choices
• Product specifications
• Delivery instructions
• Order history

3.6 Payment & Transaction Information

Processed through third-party payment providers:

• Transaction references
• Payment status
• Wallet transactions
• Withdrawal requests

We do not store full payment card details.

3.7 Technical Information

• Device type
• Browser type
• IP address
• Operating system
• Mobile device identifiers
• App version
• Language settings

3.8 Usage Information

• Search activity
• Designers viewed or followed
• Products viewed
• Orders placed
• Interactions with the Platform
• Customer support communications

We use personal information to:

• create and manage accounts
• process orders and payments
• facilitate designer quotations
• manage deliveries through third-party logistics partners
• verify designer identities
• manage subscriptions and payouts
• detect and prevent fraud
• resolve disputes
• comply with legal and tax obligations
• improve platform functionality
• personalise user experience
• develop new features and services
• send service updates and notifications

Where permitted by law, we may send marketing communications. You may unsubscribe at any time.

Where UK GDPR applies, we process information on one or more lawful bases:

• Contract: to provide services you request
• Consent: where required for marketing or optional features
• Legal obligation: tax, fraud prevention, regulatory compliance
• Legitimate interests: platform security, service improvement, marketplace integrity

We use cookies and similar technologies to:

• remember preferences
• improve user experience
• analyse platform usage
• enhance security
• measure marketing effectiveness

Types of cookies include:

• Essential
• Functional
• Analytics
• Performance
• Marketing

Users may manage cookie preferences through browser settings.

7.1 Designers & Customers

Where necessary to fulfil orders.

7.2 Payment Providers

To process payments, refunds, and withdrawals.

7.3 Delivery Partners

Independent third-party logistics providers who handle deliveries on our behalf.

We only share the minimum information required for delivery (e.g., name, address, phone number).

7.4 Verification Providers

To verify identities and reduce fraud.

7.5 Professional Advisers

Including lawyers, auditors, and compliance consultants.

7.6 Government Authorities

Where required by law or to comply with legal obligations.

We do not sell personal information to third parties.

House of GLAME operates globally. Information may be transferred between:

• the United Kingdom
• Nigeria
• the European Economic Area (EEA)
• other countries where service providers operate

Where transfers occur, we implement appropriate safeguards, including:

• Standard Contractual Clauses (SCCs)
• NDPR-compliant data transfer mechanisms
• Encryption and security controls

We retain information only as long as necessary to:

• provide services
• meet legal obligations
• resolve disputes
• prevent fraud
• maintain financial and tax records

Verification information may be retained longer for compliance and fraud prevention.

We implement technical and organisational measures including:

• encryption
• secure servers
• access controls
• authentication measures
• monitoring systems

No system is completely secure. Users are responsible for protecting their account credentials.

Depending on your location, you may have the right to:

• access your personal information
• correct inaccurate information
• request deletion
• restrict processing
• object to processing
• withdraw consent
• request data portability

Requests may be submitted using the contact details below.

The Platform is intended for users aged 18 and above. We do not knowingly collect information from children.

If we become aware of unlawful collection, we will delete the information.

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices.

Users should review third-party privacy policies before using their services.

We may update this Privacy Policy from time to time. Updated versions will be published on the Platform.

Continued use of the Platform constitutes acceptance of the revised Policy.

House of GLAME Ltd

Users may also have the right to lodge complaints with:

• the UK Information Commissioner's Office (ICO)
• the Nigeria Data Protection Commission (NDPC)
• other relevant authorities

This Privacy Policy should be read together with:

• Terms & Conditions
• Refunds, Returns & Buyer Protection Policy
• Designer Terms, Subscription & Commission Policy
• Cookie Policy (where applicable)